Privacy Policy

Last updated: June 2026

This privacy policy explains how Hunter's Healing Hands collects, uses and protects the personal information you provide when using this website or booking a treatment.

Who we are

Hunter's Healing Hands is a sole trader massage therapy practice operated by CJ Hunter, High Street, Bethesda, LL57, North Wales. You can contact us at road.house@live.co.uk or by phone on +44 7360 022053.

What information we collect

We collect information you provide directly to us through the forms on this website. This includes:

• Your name, email address and phone number when you make a booking enquiry or send a message through the contact form
• Your full name, date of birth, address and emergency contact details when you complete the medical intake form
• Medical history, current medications, known allergies and skin conditions as provided in the medical intake form
• Treatment preferences and any other information you choose to share with us before or during a session

Why we collect it and what we use it for

We collect and use your personal information for the following purposes:

• To provide safe and appropriate treatment. Medical and health information is collected because it is essential to delivering massage therapy safely. Without it we cannot carry out a treatment.
• To respond to your enquiries and manage bookings. Contact details are used to communicate with you about appointments and any follow-up.
• To comply with our professional obligations. Maintaining client records is a standard requirement for practising massage therapists.

We do not use your information for marketing, and we do not send unsolicited communications.

Our legal basis for processing your data

Under UK GDPR, we rely on the following legal bases:

• Contract: processing your contact details is necessary to manage your booking and deliver the service you've requested.
• Legitimate interests: maintaining accurate client records is a legitimate interest of any practising therapist.
• Explicit consent: for special category data (health and medical information), we rely on your explicit consent given when you submit the medical intake form and tick the declaration confirming you consent to treatment.

Who we share your information with

We do not sell, rent or share your personal information with third parties for their own purposes.

Your information may be processed by the following third-party services we use to operate this website:

• Formspree (formspree.io): used to receive form submissions from this website. Formspree processes submitted data on our behalf. You can view their privacy policy at formspree.io/privacy.
• Netlify: used to host this website. Netlify may process technical data such as IP addresses in the course of delivering the site. You can view their privacy policy at netlify.com/privacy.

In exceptional circumstances, we may be required to disclose information to comply with a legal obligation or protect the safety of a client or third party.

How long we keep your information

Client records including medical intake information are retained for a minimum of 7 years following your last appointment, in line with standard professional practice for complementary therapy records. After this period, records are securely deleted.

Enquiry and contact form submissions that do not result in a booking are deleted within 12 months.

How we protect your information

Form submissions are transmitted over encrypted HTTPS connections. We do not store your medical information on public servers. Access to client records is restricted to the practitioner only.

Your rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our retention obligations
• Withdraw consent for processing of your health data at any time
• Object to processing or request restriction of processing in certain circumstances
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at road.house@live.co.uk. We will respond within 30 days.

Cookies

This website does not use tracking cookies or analytics. No cookie consent banner is required.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of the page will reflect when it was last revised. Continued use of this website after any changes constitutes your acceptance of the updated policy.

Contact

If you have any questions about this privacy policy or how we handle your data, contact us at road.house@live.co.uk or write to us at High Street, Bethesda, LL57, North Wales.